Terms & Conditions

Terms & Conditions

RETURN POLICY

We have a ‘no questions asked’ 10 days return policy only on unused items. The items returned have to be in their original state/unused and accompanied by the original packaging and tag

The merchandise should not be in a used state. Soiled/stained/worn-out or torn merchandise will NOT be accepted. The merchandise purchased on discount cannot be returned unless there is a manufacturing defect; in which case the customer is requested to notify the Numero Uno's Customer Support team within 10 days of receipt of the order.

For goods bought on discount/coupons, the charges paid will be returned through Numero Uno Clothing Ltd. coupons/certificates.

You can send across the goods through any reputed courier agencies to the below address:

Numero Uno Clothing Ltd.
6th Floor, Paras Trade Centre, Gwal Pahari,
Sector-2,Gurugram Faridabad Toll Road,Gurugram-122003,Haryana, India
Phone: 0124-4555222( corporate office)

Please send us a mail at customercare@nucl.in or call us on 0124–4555222 – Ext – 333 to obtain a Return Merchandise Number or RMA before you ship the item back to us. No goods will be accepted without a Return Merchandise Number/RMA.

For Sale/Clearance items:

We always want our customers to get the most exciting bargains in our "SALE" section. as we offer huge bargains on these products, these are non returnable. "Absolutely no returns on sale items".

FAQs

1.What are the payment options available to me?

Credit cards: We accept all credit cards - VISA, MasterCard & American Express - both Indian and International. You will have to follow your credit card companies’ process to make a payment. Please ensure you have your IPIN ready with you as it is mandatory in India to put an IPIN number while making a credit card payment.

Debit Cards: We accept debit cards from a select number of banks. Please try your card and hopefully it works!

Internet Banking: You can make an online payment via your netbanking username and password. Again the process of payment is as per your banks' procedure. We accept payment through Internet Banking for a select number of banks.

2. Any hidden taxes and charges?

None at all. All taxes (VAT, etc.) and product and service charges for deliveries and services are included in the rates mentioned. You can also see taxes paid in your invoice.

3. What is our shipping policy?

Numero Uno Clothing Ltd. ships its products to almost all parts of India. Orders placed will be shipped usually within 72 hours. We ship on all days except Sunday and National Holidays.

4. What is the shipping charge?

Numero Uno Clothing Ltd. provides free shipping on most items. For some very bulky items, there could be an additional shipping charge. However, we disclose all charges up front for you.

5. What is the estimated delivery time?

For all areas serviced by reputed couriers, the delivery time would be within 3 to 5 business days of order placement (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

6. What is your returns and cancellations policy?

We have a ‘no questions asked’ 10 days return policy only on unused items. The items returned have to be in their original state/unused and accompanied by the original packaging and tag. The merchandise should not be in a used state. Soiled/stained/worn-out or torn merchandise will NOT be accepted. The merchandise purchased on discount cannot be returned unless there is a manufacturing defect; in which case the customer is requested to notify the Numero Uno's Customer Support team within 10 days of receipt of the order. You can send across the goods through our courier partner ( get your return code via them) to the below address:

Numero Uno Clothing Ltd.
6th Floor, Paras Trade Centre, Gwal Pahari,
Sector-2, Gurugram Faridabad Toll Road,Gurugram-122003,Haryana, India
Phone: 0124-4555222( Corporate office)
Please send us a mail at customercare@nucl.in or call us on 0124–4555222 – Ext – 333 to obtain a Return Merchandise Number or RMA
before you ship the item back to us. No goods will be accepted without a Return Merchandise Number/RMA.
For goods bought on discount, the charges paid will be returned through Numero Uno Clothing Ltd. coupons/certificates.
For goods bought on MRP, we will refund the money the wa

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